X9gaming takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data at all times.
For x9gaming, privacy is more than a legal obligation — it is a core value that shapes how we operate every day.
X9gaming only collects data that is strictly necessary for platform operations. We do not collect irrelevant information and will never request personal data beyond what the service requires.
All member personal data is stored and transmitted using SSL 256-bit encryption. Sensitive information such as financial data is not stored directly by x9gaming and is processed through secure integrated payment gateways.
X9gaming never sells, rents, or trades members' personal data to any third party for marketing or commercial gain. Your data belongs entirely to you.
You have the right to access, correct, or request the deletion of your personal data at any time. The x9gaming privacy team will process each request within the timeframe required by law.
X9gaming clearly discloses the purpose of every piece of data collected, how long it is retained, and who it may be shared with. There are no hidden agendas in the way we handle your information.
In the event of any security incident involving member personal data, x9gaming is committed to notifying affected users within 72 hours of becoming aware of the incident, in line with industry best practices.
This Privacy Policy explains how x9gaming ("we", "the platform", or "x9gaming") collects, uses, discloses, stores, and protects your personal information when you use our website and services. This document applies to all x9gaming platform users, including website visitors, registered members, and active players.
By registering an account or using x9gaming's services, you agree to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
This Privacy Policy is written in plain language because we believe every member deserves a clear understanding of how their data is handled — not just those familiar with legal terminology.
X9gaming complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices in personal data management. We periodically review and update this policy to ensure it accurately reflects how we handle your data.
X9gaming collects personal data through several channels — directly from you during registration and platform use, and automatically via tracking technologies when you browse our website. Below is a summary of the types of data we collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, KYC selfie photo | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form |
| Financial Data | Bank name, account number, deposit/withdrawal history | Payment processing |
| Technical Data | IP address, device type, web browser, operating system | Automatically collected during use |
| Gaming Data | Wagering history, favourite games, session duration | In-platform activity |
| Communication Data | Live chat conversation records, support emails, complaint feedback | Customer support interactions |
We do not collect sensitive data such as medical information, political views, or religious beliefs unless you voluntarily disclose them in a specific context related to our responsible gaming programme.
Full credit or debit card numbers are not stored in the x9gaming system. All financial transactions are processed through integrated payment gateways holding PCI-DSS security compliance certificates.
X9gaming uses your personal data only for legitimate purposes directly related to the provision of platform services. The key purposes for which your data is used are as follows:
X9gaming will not use your data for any purpose not stated above without first obtaining your consent. Any material new use of your data will be communicated to you via email or an in-platform notice.
X9gaming does not sell your personal data. However, in certain limited situations, we may share your data with the following parties:
Every third party that receives data from x9gaming is required to comply with data protection standards equivalent to or higher than our own. We do not permit third parties to use your data for their own purposes.
X9gaming stores your personal data on secure servers with multi-layered protection. Data retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Active account data | For as long as the account is active, plus an additional 5 years after closure |
| Financial transaction records | 7 years (legal requirement) |
| KYC verification documents | 5 years after account closure |
| Support chat logs | 2 years |
| Technical data and access logs | Rolling 12 months |
Our technical security measures include data encryption in transit (TLS 1.3) and at rest, role-based access control (RBAC), round-the-clock security monitoring, periodic independent security audits, and two-factor authentication for system administration access.
X9gaming uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. The types of cookies we use are as follows:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some x9gaming platform features.
As a data subject, you hold several important rights protected under applicable data protection law. x9gaming respects and facilitates the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request prompt correction via your account settings or our support team.
You may request the deletion of your data, subject to mandatory legal retention obligations that cannot be waived.
You have the right to object to the processing of your data for direct marketing purposes at any time, without giving any reason.
You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact the x9gaming privacy team by email at [email protected] or via live chat. We will verify your identity before processing any data-related request.
X9gaming services are restricted to individuals aged 18 and above. x9gaming does not knowingly collect or process personal data of children under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that data and terminate the associated account. Parents or guardians who believe their child has registered on the x9gaming platform should contact us immediately.
X9gaming applies age verification procedures during the registration and KYC process. If you suspect that a minor is using the platform, please report it to our support team immediately so that action can be taken.
In the course of its operations, x9gaming may transfer your personal data to servers or service providers operating outside Malaysia. All such data transfers are carried out with appropriate safeguards in place, including:
You may request further information about the cross-border data transfers we carry out by contacting our privacy team.
X9gaming reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. We will notify you of any material changes through:
Your continued use of the x9gaming platform after the effective date of any amendment constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how x9gaming handles your personal data, our privacy team is ready to listen and assist you.
You can reach us through the following channels:
The x9gaming privacy team will acknowledge receipt of every complaint or enquiry within two business days and aim to resolve it fully within 21 business days. For more complex cases, we will inform you of a longer timeframe if required.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.